Important Information

Seven Sea Holidays

Important Customer Information

Tuesday 23rd February 2021

16.00hrs

 

We have been made aware that a company named ‘Seven Sea Holidays’ is actively selling holidays under our ATOL license (ATOL No:11721)- this company is not associated with Book in Style Ltd or World Travel Lounge.

 

We are aware that Seven Sea Holidays are using our name, registered company address and other business details to illegally sell holidays to customers and today we identified a number of 'bookings' that have been made fraudulently- we have reported this matter for urgent investigation to Lancashire Constabulary, Action Fraud and the Civil Aviation Authority (CAA).

 

We understand that Seven Sea Holidays has been communicating with customers via phone and WhatsApp from a Blackpool (01253) local number and claiming to be affiliated with Book in Style Ltd/World Travel Lounge. Upon completion of a booking, Seven Sea Holidays are asking customers to bank transfer funds to complete the booking process. Some customers have also been asked to visit our registered head office address to collect documents.

 

We would like to make our customers aware that we do not use WhatsApp to communicate to customers nor would we ask customers to pay via Bank Transfer for their booking. Upon completion of a booking with World Travel Lounge, all documentation is emailed from our secured servers- especially during the current Coronavirus restrictions, we would not ask customers to travel to one our stores or head office locations.

 

Seven Sea Holidays used to have an affiliation with Book in Style in previous years but this has since expired and we can confirm that we do not have any active commercial agreement in place for Seven Sea Holidays to sell holidays either as a travel agent, tour operator or on our behalf. We have today reported this fraudulent activity to the Civil Aviation Authority (CAA) for investigation and we urge customers not to book with Seven Sea Holidays as their money will NOT be protected.

 

Please rest assured that if you have booked directly with World Travel Lounge your booking is 100% safe and your funds are protected through our Trust Fund partner- PTS (Protected Trust Services).

 

If you have any questions or concerns our team will be more than happy to help, you can get in touch with us the following ways;

 

Give us a call: 0330 043 1291

Send us an email: holidays@worldtravellounge.co.uk

Social Media: Send us a DM